Our #1 focus is customer satisfaction! The way we hire, motivate, compensate, and structure our teams is around service. Others take more of a call center approach to how they measure and motivate their teams. We never want our team to feel rushed when they are working with you. There are no red blinking lights saying they’ve been on a call too long – the metrics we use instead are whether we are doing the right thing for customers and getting their problem solved right then and there.
How do we do that?